1 reviews | Active since May 2010
Incapable of honouring appointments
<p>I had an appointment this morning with Glasfit Somerset West in order to replace window glass at my apartment.</p> <p> </p> <p>I waited for 30min after the scheduled appointment in the hope that somehow will show up but no such luck. Not even a phonecall to apologize for not showing up.</p> <p> </p> <p>What makes matters worse is that this was my 3rd scheduled appointment with Glasfit Somerset West where nobody showed up. </p> <p> </p> <p>This is beyond pathetic and it is clear that you are not interested in getting new business. With an attitude like this you will not get far.</p>
Good day valued client, Glasfit head office is investigating your concerns and we would like to apologise profusely for this level of service from our Somerset West branch. I will personally investigate the concerns that you have brought to our attention and action will be taken against the branch should it be needed. Glasfit works incredibly hard to ensure our clients get the service they are entitled to nationwide and when we drop this level of service with our clients we do not take this lightly. I will be in contact with you at my very soonest.
Good day valued client, Glasfit head office is investigating your concerns and we would like to apologise profusely for this level of service from our Somerset West branch. I will personally investigate the concerns that you have brought to our attention and action will be taken against the branch should it be needed. Glasfit works incredibly hard to ensure our clients get the service they are entitled to nationwide and when we drop this level of service with our clients we do not take this lightly. I will be in contact with you at my very soonest.