HOW LONG DOES GLASFIT TAKE TO SEND A QUOTATION

ITS RIDICULOUS THAT ON THE 22/12/2015 BETWEEN 8:30 AND 9:00 I REQUESTED A QUOTATION AS PER MY INSURANCE FOR MY WINDSCREEN BUT THE LADY NEVER SENT IT UNTIL I CALLED AGAIN JUST AFTER 4:30, I SPOKE WITH NEO AND SHE DID EMAIL A QUOTATION HOWVER EVEN AFTER I TOLD HER IS FOR A CHIP SHE QUOTED ME FOR A REPLACEMENT, 23/12/2015 BEFORE 8:30 I CALLED AND SPOKE WITH HER AND EMAILED HER REQUESTING THAT SHE AMEND THE QUOTATION AS I NEED TO FIX A CHIP, SHE TOLD ME THE PRICE AND I TOLD HER THAT THE INSURANCE STILL NEEDS THE QUOTATION FOR THEIR RECORDS ITS NOW 09:35 AND I STILL HAVE NOT RECEIVED ANYTHING FROM HER. I GUESS SHE IS WAITING FOR THE CHIP TO CRACK AS THAT IS WHAT SHE INITIALY QUOTED ME FOR. DOES SHE UNDERSTANDS THAT THE MORE I STAY WITH THIS THE MORE IT WILL BE DAMAGED. IF THIS GETS TO CRACK I AM TAKING GLASFIT CRESTA TO COURT BECAUSE THE INSURANCE WORKS WITH THEM AND MY WINDCREEN CANNOT BE FIXED WITHOUT A QUOTATION! I HAVE PROOF OF HOW MANY TIMES I HAVE REQUESTED THIS QUOTATION, I DONT UNDERSTAND WHY INSURANCES INSIST ON WORKING WITH GLASFIT IF THEY DO NOT DELIVER ON EMERGENCY!