Horrible Service - They don't know what they are doing

Good day Frank

I just called your Bryanston branch to get assistance on the 2 x back inside passenger windows only tinting to be done.

I was trying to explain to the call centre agent that I tried 4 times from my cellphone to get a hold of them and that the line just died on me. I eventually asked my wife to call and connect us which she did.

I spoke to Margaret and she was abrupt, rude, condescending and hostile. She said the company was awre if the problem, why is it Not being addressed??? Furthermore she told me that the quote I was given by yourself was incorrect as it was a "BIG JOB", she added she doesn't know why you would quote what you did. So my question is does the Head not know what the arm is doing as I spoke to you from Head Office and branch level is saying a whole different story. I have been calling different companies including PG Glass for quotes yours was the best and we decided to bring our vehicle to your establishment. Unfortunately we were made to feel as if our money is not worthy of entering your company bank accounts. I have been in the service industry from the age of 5 and never have I treated "PAYING CLIENTS" with such disdain.

This is worrying as it feels like I'm being ****med in a sense. Once more "Totally Unacceptable" client service or shall i say disservice from Margaret in your call centre.

Please ensure you address this matter Urgently and take corrective steps for it Never to happen to me or any other client for that matter, ever again.

Kind regards

Victor Viljoen