SM
Simphiwe M

1 reviews | Active since Aug 2016

13 Aug 2016, 10:18

Horrible experience at Glasfit Vanderbijlpark

<p>I ordered a window for my car 2weeks ago. I was promised that it will arrive 2days later and will be contacted when it does. <br />I didn't receive a single phone call, instead I was the one constantly calling. On Saturday I make my way to the branch and I'm told they don't know about my order cause the sales person who helped me has resigned. I ask for a refund so I can get another company to fix my broken window. They tell me they don't have refund. <br /> <br />The lady who was assisting me was so not even polite, she didn't even give me any attention. She was talking to me whilst on the phone. <br /> <br /> <br />I ask to speak to the manager, I'm told he doesn't want to be bothered on weekends. Meaning he can waste my time and weekend but his weekend time is too busy. </p>

0
Replies (1)
Glasfit
Glasfit's reply18 Aug 2016, 08:32
Official

Good day Sir,

Glasfit headoffice does not condone this type of service or feel that our clients should be treated in this manner. We apologise for your service you received and I thank you so much for giving us the opportunity to rectify your situation. We assure you we will strive and put procedures in plance to ensure this will never happen again. Thank you for your patience and understanding and we wish you all the best in the future. please do not hesitate to contact us should you need anything further.