HORRIBLE CUSTOMER SERVICE

I called my insurance company this morning ( Budget ) for a routine checkup on my policy and was advised that they still await my inspection certificate. I called Glasfit Pretoria North branch to get a copy of same, I spoke to a RUDE lady by the name of Naila who is unfortunately also the manager, and advised her that I don't have the copy at hand and also requested that they can send same. She put me through to Gert who said to me that they are busy and cannot check the information for me, I must come to the office and they will give me papers to go through so that I can look for it myself. I found this to be very unprofessional to tell a client to come \go through papers as we don't have time"I then requested to speak to the branch manager and this is when they took my details to check on the system. Gert promised to call me back - this never happened. How is it possible that a client is spoken to in such a manner? I doubt that my insurance will be happy with the manner in which clients are spoken to. Can I please be called back and get a copy as per my request. Please note that I am also going to lodge a complaint with budget so that they are aware of the service we get."""