Glassfit is useless

I have had the most disgusting "service" form Glassfit Pinetown. I have had to contact them continually and 2 months later my windscreen is still not replaced!!!

My broker logged a claim on the 18 June. I was sent a Reference number by Glassfit.

Not another word from Glassfit

26 June I phoned to find out what was going on as I had not herd anything. I was asked if it was for a chip repair or window replacement. I asked if someone could come look at the car and advise but said that I think a windscreen replacement should be done No phone call after that

Phoned again asking the same questions

phoned again asking the same questions

9 July Asked my broker to get involved as I still had no correspondence from Glasfit

11 July get a sms from Glasfit that I must phone and we schdule replacement for the 16 July

16July Glasfit dont pitch!! No sms, no phone call, no email

17 July report to my broker - then Glassfit say they will come on Friday (19 July)

19 July Glassfit phone 1 hour before they want to come do the replacement and for the first time I am told I have to have cash to pay the guys. I am then also told a different amount to that my broker had told me. no quote or invoice was sent. told them not to bother as I didnt have extra funds

5 Aug phone again to try get this sorted out and have a windscreen replaced was told they cant do it this week but would schudule it for the next friday but would confirm times on the wednesday

14 Aug no phone call, no sms, no email 15 Aug no phone call, no sms, no email 16 Aug I phone and Candice who I had been dealing with was on leave! I asked to speak to a Manager. I go though to Kenvin who as soon as I tell him my name knows what car I have and that they must replace the windscreen. I ask when will this be done as this time period is ridiculous. He will find out and contact me next week. I tell him that they must give me warning as to when they would like to come as I will need to come home from work to let them in.

19 Aug I get calls and sms they want to come do my car in they morning!!!! how must I make arrangements on such sort notice??? they then say they can come on friday

23 Aug No phone calls, no sms, no email then my broker phones me to tell me Glassfit is trying to get hold of me!!!

I now have to take my car to Glasfit on Tuesday to get this repaired!! almost 2 months to have a windscreen repaced!! I must now take time off work just so that Glasfit has 1 hour to replace my windscreen all because they can not do their jobs and can not plan anything!!

I now do not want to use Glasfit and would never recommend them to anyone!!