Glassfit Bellville poor service

The branch in Bellville Western Cape clearly does not know how to inspect vehicles for insurance companies, they note on the reports that there are damages on a vehicle which doesn't even exist. When you as a customer queries this, you get a sarcastic answer back from a lady called Abigail Petersen. After making a mess of the inspection,you as the customer gets promised that the correct information will be submitted to the insurance company,but yet after 18 days, still nothing was submitted to the insurer,which means "the vehicle is not insured"

Why is it so difficult to get a simple inspection right? maybe more training is needed for the staff.

I know that inspections on vehicles are not the main source of business for Glassfit, but if they can't do it, or want to do it halfheartedly, don't do it at all.