Glass Fit Bad service

I have recently sent my car for windscreen replacement to Glass Fit in Menlyn. They took long to book me even though claim was authorised and the lady working there contacted me and claim she have been trying to get hold of me, but when I asked her when did she called, she rep**** and said early November 2018 and I only lodge my claim on 23 November 2018. To make things worse, after fitment of the glass I noticed that something was wrong with glass installed and I was advised that it is a factory fault. The manager there advised me that they will replace the glass, however to date I haven't heard from them, and its clear, they have been paid and they do not care. One big question is how does a company like Glass Fit install a factory faulted glass that can easily be sported by clients? I believe it was intentional and that's how they reap off clients.

Please check your glass properly before collecting your vehicle from Glass Fit or alternatively use other suppliers. Glass Fit service is terrible. I am driving my car with a faulty windscreen even now.