Glass and Insurance....a recipe for frustration!!

Good day. Below an e mail I sent today....I am so frustrated and bitterly disappointed with this state of affairs....It just seems incredibly that this can actually occur...

On 30 December I was involved in a smash and grab while driving my ford territory. I went through the normal channels and logged my claim with budget. I was told to use Glasfit in Montague Gardens as they would replace passenger window. I was told that I could get glass fitted virtually 3 months and a week later due to the glass having to be sent via an agency…. I have had to use public transport and Uber services for the past 3 and a bit months….all the while waiting for my glass to arrive. Frustrated as can be but trying to be patient and understanding. Imagine my utter dismay and complete disappointment in hearing this morning when I phoned Glasfit , only to be told the glass had arrived but was broken!!!!!

I have no words….just total amazement.

Am I now to be subjected another 3 month wait and use of expensive Uber and public transport? Really??

I am a long term client of Budget and am treated like this? Please can someone do something? I await response with baited breath .