Glasfit unfit to work with clients

I am truly outraged by the level of service that i had received by the employees of glasfit in Montague gardens on tuesday 10/07/2018.. i took my bakkie in for a windscreen replacement. After being told i would have to wait 3 hours for it to be replaced i left the bakkie in their care. I then returned 3 hours later to find that they had not yet started on my bakkie no explanation was given what so ever. I then had to wait an addition 1 and a half hours for the windscreen to he replaced. Now having waited 4 hours and 30 minutes there was no apology given and their level of service was truly appalling.