Glasfit Ugh

Recently, when we changed the insurer of my wife's car, the insurance company could not tell from the photos whether the windscreen had a chip or not. To resolve the situation I asked if we could take the car to a company of their choice to verify that what they could see was a previously repaired chip. They chose Glasfit, so my wife took the car to Glasfit Blackheath on 19/9/2020 where the car was inspected and they promised to send the insurance company and us a report. We did not receive the report, and neither did the insurance company. The following week we contacted Glasfit and found that despite being asked to SPECIFICALLY inspect the windscreen chip, they had not, and bluntly refused to come to our home to rectify the problem. I then resorted to trying to get some service from them via their Facebook page. On 22/9/2020 I received an email from their Facebook team asking for details of my complaint. I sent them a detailed complaint, including screenshots of the Whatsapp conversation we had with the Blackheath branch. I am disgusted to say that I have still not received a response to the email I sent, even though I followed it up on 4/10/2020. We will be insisting that our insurer refer us to a different autoglass company in fiture.