Glasfit Port Shepstone - Customer service non existant!

Good day I would like to report that I am absolutely disgusted by the poor service I received from Glass Fit South coast from

DAPHNE NADASEN GLASFIT SOUTH COAST | ADMINISTRATION tel: *** cell: ***

I registered a claim with our insurers to replace 2 sections of glass on our patio balustrade. Claim was registered on 15 March and Santam insurers appointed Glasfit south coast to do the work on 26 March.

Today is 19 May, almost 2 months later, and still the work has not been done!! They were full of excuses right from the word go, the last being they waiting for the excess payment from the owner and that nothing will be done before they receive the excess payment on the claim. This came after the owner paid the full excess over to them directly 2 days before!

Then on Monday 17 May after begging for feedback, I received an email to say excess was received and they will do the repairs on the next day, Tuesday.

Today I asked for feedback and she responds that they will definitely be going to do the repair on Friday morning. I am furious!!!

This is unacceptable. See correspondence attached. Please note that I will advise Santam to take Glasfit South Coast of the panel for Santam claims as I refuse to deal with this *********** branch ever again. Please ensure that you take this matter up with the branch manager and with Daphne.

Laetitia Joubert