Glasfit - Poor customer service

Glasfit Head Office received the acknowledgement of claim from Budget Insurance on the 27 August 2021@ 13:18 for the replacement of a Citi Golf windscreen At 14:20, I went to Glasfit Umgeni Road to fit the windscreen. The branch at this time did not receive the claim from head office. The assistant told me that the windscreen will only be available between 2-3 days on receipt of the confirmation from Head Office. On Saturday,at 8:39, Glasfit Umgeni road called to confirm that they have received the claim from Head Office. I cancelled the claim