Glasfit Polokwane Disgusting service

I am so disgusted with the Glasfit Polokwane. I put on a claim with my insurer ABSA Idirect on the 06 December 2018, the Insurer then arranged with Glasfit Polokwane. We then received a reference number on the 07 December from Glasfit. I then called them to arrange for taking in the car. That was arranged for January 2019, My Mum then took the car there so that they could see which glass needed to be ordered. She was told that she would be contacted once the glass is delivered for the installation. In February I called my Mum to find out if the glass was installed, to my surprise she said no. Apparently they were giving her an excuse to say that because it was still the beginning of the year they had many orders. Now on Friday the 22 March I thought I should just call in to find out what was the hold up. When I called I spoke to someone at the Call centre who was even amazed that we were not helped for this long, she then called directly to the branch and spoke to the lady called Megan. This lady promised that she would call my mum of which she did. I then felt that I needed to speak to the Manager (Craig) at the branch, when I called in I was told that he was on leave and would only be returning on the 26 March. I then asked the lady if there was someone acting in his position of which Megan said no. I then decided to call ABSA Idirect to explain the situation, I spoke to Belinda on that same day (Friday 22 March), she then conferenced the call so that Megan could be on the line as well. Now Megan was mentioning that the file was never opened for my mum, to my surprise my Mum took the car there so that they could see exactly what was need. Megan was saying maybe Craig is the one who opened the file. to cut the story short, Megan then promised that she was going to order the glass and asked that they car be brought today for the installation. Megan was also so unprofessional. My mum took the car there this morning only to find that the glass that was ordered was for Nissan not Toyota! I am so angry right now because number 1: this is the third time my Mum is wasting her money and time going there for nothing 2. It is very expensive for her to travel for 110 KM's for nothing again.