Glasfit menlyn

Day 1: get to Glasfit and they can’t find my car on their system. Finally find it then inform me that they can not repair a chip as it had been raining the past few days. Day 2: get to Glasfit to be told that they will replace the windscreen. Day 3: drop my car at 08:00, first in. Return at 10:00 to be told that I was booked in for 10:00 and it would take 30 minutes. Tell them I can not wait that long and will bring the car another day. Get told that they will take 15 minutes as the already loosened it. 10:25 get told that they will be done by 10:40. Leave my 65 year old mother there as I had to get back to work. 11:10 they finally finish. Vehicle is absolutely filthy. Every single compartment has been rooted through. Every bag in the back including my compressor and picnic bag has been opened and rooted through. Even my fridge has been opened.

Please tell me what going through personal belongings has to do with replacing a windscreen.