IA
Ian A
1 reviews | Active since Mar 2019
27 Mar 2019, 09:02
Glasfit is like a Government Dept
I asked the Glasfit Landmarks Ave office for a quote to refit some glass and also cover it with frosted tinting. It took a number of reminders for Glasfit personnel to come and take measurements for the quote. Measurements were taken on 18 Feb 2019. 3 or 4 days later I made a follow up about the quote to be told they were waiting for quotes for scaffolding. That was the last I heard. Over the weekend I registered a complaint on the Glasfit site. There has been no response to that either. Glasfit does not even deserve the one star I gave it. I will just have to go elsewhere for this job and find a company that actually wants to do business in an efficient way.
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Replies (2)
Glasfit's replyOfficial
27 Mar 2019, 09:35Good Day
As the Glasfit Group we pride ourselves in excellent service rendered to all clients. We have a dedicated Customer Service Department high performance team that is in place to assist with queries and complaints. Our goal is to ensure that all clients queries are attended to as soon as possible and a resolution is reached leaving clients in good standing with the Glasfit brand.
Kindly be advised that we will investigate the above mentioned matter thouroughly and provide feedback with a solution.
This in turn will also offer us the experience on how we can improve services where within certain areas of our network.
Thank you
CSI Department (High Perfomance Team)
As the Glasfit Group we pride ourselves in excellent service rendered to all clients. We have a dedicated Customer Service Department high performance team that is in place to assist with queries and complaints. Our goal is to ensure that all clients queries are attended to as soon as possible and a resolution is reached leaving clients in good standing with the Glasfit brand.
Kindly be advised that we will investigate the above mentioned matter thouroughly and provide feedback with a solution.
This in turn will also offer us the experience on how we can improve services where within certain areas of our network.
Thank you
CSI Department (High Perfomance Team)
Glasfit's reply27 Mar 2019, 09:35
Official
Good Day
As the Glasfit Group we pride ourselves in excellent service rendered to all clients. We have a dedicated Customer Service Department high performance team that is in place to assist with queries and complaints. Our goal is to ensure that all clients queries are attended to as soon as possible and a resolution is reached leaving clients in good standing with the Glasfit brand.
Kindly be advised that we will investigate the above mentioned matter thouroughly and provide feedback with a solution.
This in turn will also offer us the experience on how we can improve services where within certain areas of our network.
Thank you
CSI Department (High Perfomance Team)
As the Glasfit Group we pride ourselves in excellent service rendered to all clients. We have a dedicated Customer Service Department high performance team that is in place to assist with queries and complaints. Our goal is to ensure that all clients queries are attended to as soon as possible and a resolution is reached leaving clients in good standing with the Glasfit brand.
Kindly be advised that we will investigate the above mentioned matter thouroughly and provide feedback with a solution.
This in turn will also offer us the experience on how we can improve services where within certain areas of our network.
Thank you
CSI Department (High Perfomance Team)
IA
Ian A's updateReviewer Update
27 Mar 2019, 10:15Thank you for the quick response! I have since received a call from the Landmarks Avenue office to explain the status of the quote.
IA
Ian A's update27 Mar 2019, 10:15
Reviewer Update
Thank you for the quick response! I have since received a call from the Landmarks Avenue office to explain the status of the quote.