Glasfit Hatfield poor service

Recently had my rear window replaced at glasfit hatfield through insurance claim. I paid my excess at Glasfit Hatfield in full.

My window was fitted but not tinted because the person who was supposed to tint my window was not around or had already knocked off. I was told that they will arrange with the technician to contact me so that arrangements can be made to get my window tinted, I was also informed that their system was offline on the particular day 01 August 2019 so they couldn't print my invoice...

I have been calling Glasfit Hatfield every week since then to follow up on when they will complete the window tint but every time I call they send me from pillar to post. I am not happy as I am now driving around with a car that has one window which is not tinted and Glasfit Hatfield seem to be unbothered by this!