Glasfit Denver Terrible Service

Glasfit Denver's contact centre has the absolute worst service and no amount of complaining gets you better service or even resolution to the problem. It took 3 weeks to get my windscreen replaced because 1st, no technician was assigned to do the job until I called again a week later. 2ndly the technician determined I needed a replacement and he had my claim amended, but again, no technician was assigned to do the work until I called again to follow up. 3rdly when technicians were finally sent through, the appointment hadn't been confirmed and they patiently waited for me for an hour, only to realise that they had been given the wrong windscreen. Another day went by before I finally had the job done. The ladies I dealt with over the phone didn't seem very concerned and couldn't explain why the process took so long. And this is the 3rd incident amongst my family members. Absolute ******* service. Their only saving grace is their technicians who are very professional.