1 reviews | Active since Jul 2016
GLASFIT CRESTA SERVICE DEBACLE!
<p>Good day,</p> <p> </p> <p>I am utterly appalled at the lack of service received from Glasfit Cresta.</p> <p>I had my window smashed into on 25 June 2016 and reported this incident to Miway who then referred me to one of their Glasfit Branches.</p> <p>I liaised with a gentleman at Cresta Glasfit called "Cheslyn' who indicated to me that my window would have to be sourced from an agent of theirs and this would take 2 days. I followed up again on Wednesday, 29 June but could not get through to them.</p> <p>I then took it upon myself to contact Cresta Glasfit AGAIN on Friday, 1 July to follow up with him on about the status of my window as I have been driving around without a window!</p> <p>I contacted my insurance provider about this to tell them about my frustration but all Miway did was set up a conference call but my issue was never resolved!!</p> <p>Cheslyn indicated he would contact me on COB Friday, 1 July to confirm whether I could have my window fixed on Saturday, 2 July or Monday, 4 July but he failed to honour his word!</p> <p>I contacted the branch this morning only to find out that Cheslyn is on leave today, 4 July 2016 and that there is no stock of my GWM Florid X driver's window!!</p> <p>When I heard this, I contacted GWM Edenvale to hear if they had stock-Lo and behold!! There is stock!! Ordered by Glasfit Cresta!!!!!! I was told that the window has been waiting there for the past week and NO ONE from Glasfit Cresta bothered to pick it up!!</p> <p> </p> <p>What kind of service is this?? Is this service at all??</p> <p> </p> <p>I am utterly disappointed by the lack of regard,service and concern for their clients when all of this could have been resolved LAST WEEK already!!</p> <p>I still sit windowless as I write this out!!</p> <p> </p> <p>Insurance service providers should, in future should always seek to ensure that they partner with organizations that have the same core value principles as them as clients such as I will seek other insurance providers due to bad service from the organizations that you choose to align yourselves with!!</p> <p> </p> <p>Yours in absolute dissatisfaction,</p> <p>Phindile Molefe</p> <p> </p> <p> </p>