Glasfit Cresta bad experience

<p>Good day </p> <p> </p> <p>On Saturday 24th June 2017 my car window was smashed, I then called Glasfit Cresta for a quote and I was assisted by a lady named Tismeen who informed me that a 50% upfront fee would be required for them to order the window on my behalf. I went in to the Cresta branch on Tuesday to make the payment in order for the window to be ordered. They confirmed that it would take 24 hours for the window and they would be in contact.</p> <p> </p> <p>On Thursday 29th June I decided to contact them as I had not received any feedback from them regarding my window, I struggled to get hold of anyone as the phone kept ringing without being picked up. finally a lady picked up and asked if she could call me back as she needed to find out if the window was in stock.</p> <p> </p> <p>I received a call from the lady that had initially assisted me when i came into the store, she explained that they had been experiencing a power outage the previous day and they were struggling to find a window. She then asked to call me back but has still not called back. I called several times after that and no one is picking up. </p> <p> </p> <p>I am thoroughly dissappointed in the service that they have provided. I am yet to receive any feedback from them.</p>