Glasfit - Centurion WORST service ever
Worst service ever.. I had to replace my windscreen - made appointment with Glasfit and when I arrived, the appointment wasnt booked and my windscreen not delivered... told me he tried to send me an sms - no sms, no phone call... WORST service ever... thank you but from now on I will do my business through PG where you get professional services!!!
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Glasfit's replyOfficial
01 Aug 2019, 10:56Good Day Ms Holl
Thank you kindly for alerting us to the below matter. Apologies for the delayed response, we have been experiencing network problems.
We have checked the claims system and established the following:
1. Claim was submitted on the 10th to the branch.
2. Branch consultant tried to get a hold of you on the following contact number: ***.
3. We have an automated system on our side which allows us to be able to send through sms's if we are not able to get a hold of clients, informing them of the claim that we have received.
4. The sms's were sent on the 11th, 12th and on the 15th according to the system.
5. There was also scheduling that was made however it was not honored from the branches side.
We have established that there was poor communication from the branch consultant that initially attended to the claim.
We also established that Hester (centurion Branch) did try her best to remedy the situation and to rectify the matter.
Thank you
Regards,
CSI Department
Thank you kindly for alerting us to the below matter. Apologies for the delayed response, we have been experiencing network problems.
We have checked the claims system and established the following:
1. Claim was submitted on the 10th to the branch.
2. Branch consultant tried to get a hold of you on the following contact number: ***.
3. We have an automated system on our side which allows us to be able to send through sms's if we are not able to get a hold of clients, informing them of the claim that we have received.
4. The sms's were sent on the 11th, 12th and on the 15th according to the system.
5. There was also scheduling that was made however it was not honored from the branches side.
We have established that there was poor communication from the branch consultant that initially attended to the claim.
We also established that Hester (centurion Branch) did try her best to remedy the situation and to rectify the matter.
Thank you
Regards,
CSI Department
Glasfit's reply01 Aug 2019, 10:56
Official
Good Day Ms Holl
Thank you kindly for alerting us to the below matter. Apologies for the delayed response, we have been experiencing network problems.
We have checked the claims system and established the following:
1. Claim was submitted on the 10th to the branch.
2. Branch consultant tried to get a hold of you on the following contact number: ***.
3. We have an automated system on our side which allows us to be able to send through sms's if we are not able to get a hold of clients, informing them of the claim that we have received.
4. The sms's were sent on the 11th, 12th and on the 15th according to the system.
5. There was also scheduling that was made however it was not honored from the branches side.
We have established that there was poor communication from the branch consultant that initially attended to the claim.
We also established that Hester (centurion Branch) did try her best to remedy the situation and to rectify the matter.
Thank you
Regards,
CSI Department
Thank you kindly for alerting us to the below matter. Apologies for the delayed response, we have been experiencing network problems.
We have checked the claims system and established the following:
1. Claim was submitted on the 10th to the branch.
2. Branch consultant tried to get a hold of you on the following contact number: ***.
3. We have an automated system on our side which allows us to be able to send through sms's if we are not able to get a hold of clients, informing them of the claim that we have received.
4. The sms's were sent on the 11th, 12th and on the 15th according to the system.
5. There was also scheduling that was made however it was not honored from the branches side.
We have established that there was poor communication from the branch consultant that initially attended to the claim.
We also established that Hester (centurion Branch) did try her best to remedy the situation and to rectify the matter.
Thank you
Regards,
CSI Department