1 reviews | Active since Apr 2017
Glasfit Centurion - Appalled by Extremely Bad Employee Behaviour - Brenda
My wife and I had an appointment to have a windshield replaced on Saturday the 6th of January 2018. Upon arriving at the reception area, a lady by the name of BRENDA completely ignored us for a good 5-10min as if we did not even exist. Initially we thought she was busy processing someones claim only to find out that was not the case. When a certain white lady walked in a good 10-15 minutes after we did, she immediately attended to her as if we did not even exist. We were appalled and disgusted by Brenda's behavior or lack thereof. She was not even remorseful when she spoken to by her fellow employees and not was did she even apologize. This makes me wonder, how may people has she treated like that and got away with it? Irrespective, her bad behavior reflects poorly on GLASFIT CENTURION (as a whole) which I now want to have nothing to do with. In future, I will not have anything to do with GLASFIT CENTURION solely based on BRENDA'S discriminating behavior!! On another note, thank you HESTER for your assistance!!
Good Day Mrs LITELU
On behalf of the Glasfit group i would like to sincerely apologise for the poor services rendered by our consultant at the Centurion branch. We are always striving to give all of our clients a great service. We thank you for bringing this to our attention and will ensure that the branch manager does receive this complaint and to take action on it. The consultant mentioned in your feedback however is currently on leave and this matter would have to be dealt with upon her return.
However we do appreciate the business that we have received from you and are glad that you are being assisted still at the Centurion branch.
Thank you
Good Day Mrs LITELU
On behalf of the Glasfit group i would like to sincerely apologise for the poor services rendered by our consultant at the Centurion branch. We are always striving to give all of our clients a great service. We thank you for bringing this to our attention and will ensure that the branch manager does receive this complaint and to take action on it. The consultant mentioned in your feedback however is currently on leave and this matter would have to be dealt with upon her return.
However we do appreciate the business that we have received from you and are glad that you are being assisted still at the Centurion branch.
Thank you