Glasfit Bedfordview - Poor Service

I was involved in an attempted hijacking on Thursday 17th Jan 2019.

I phoned Glasfit Bedfordview for a quote on Friday 18th Jan 2019, to get my drivers window replaced, which had been smashed in the incident. I specifically asked for the the window and for the smash and grab to be fitted with a view to having it installed on Saturday 19th Jan 2019 (I work during the week!) . I was told that as long as I called back & confirmed before 12:00 Friday they would order the Window and have the smash and grab fitted so on the Saturday they would just need to install the new window.

Needless to say when I arrived on Saturday 19th Jan 2019, the window was still sitting in some warehouse. Also the smash and grab had not been fitted. I then got the story that the people who do their smash and grab had taken an early day on Friday and were not in on Saturday (If I had of known this on Friday, I would have gone to another supplier who could have done the whole job). Any case they replaced the window and said that they would send someone to me to sort out the smash and grab on Monday 21st Jan 2019.

I received a call on Monday morning, saying that their sub-contractor who does the smash and grab does not do call outs anymore, nor do they work on Saturdays anymore. I again reiterated the fact that I work during the week and could only come into them on Saturday again. They said that they would send another private individual to me that would do the installation. As he is private, I have to pay him separately (I explained that I do not carry cash on me as I work in a high risk area nor do I have access to an ATM during the day but would make a plan). He was supposed to contact shortly after their call.

An case I am still waiting for the contractors his telephone call ...