Glasfit

I logged a claim to have my windscreen replaced with budget insurance. I was told someone from Glasfit will call me and someone did call to confirm which area am I from and advise that Glasfit near me is Bryanston Branch . To my surprise, to date no one has contacted me. I followed up and spoke to Siya, who then transferred me to someone in Glasfit bryanston and the guy told me he is sorry and will get my claim sorted. They have a lot of claim to deal with.

To date no call , or update whatsoever . This morning I called them to follow . spoke to Siya again and who said he is unable to get through to Bryanston. When I asked to speak to someone senior, siya didnt want to provide me with information, and refused as he said he would rather send an email to bryanston for someone to call and he will also call me back to follow up and see if I was contacted or not. I'm still waiting and so shocked at the level of their services to customers. They are unprofessional and unreliable. Lack of customer service and pathetic service delivery.

I wonder if our insurance companies are aware of this and what majors are put in place for us as customers. Glass claim authorized. Our tel no: *** ***. Regards, GLASFIT BRYANSTON

To date , I'm still waiting to have my windscreen fixed and some to call. This is the worst service ever.