Dorah and Faith have been unreliable & the greatest disappointment at Glasfit Bryanston

I have over the past three weeks or so had issues with a window fitting Glasfit did on my car, through my Insurance, being Outsurance. I raised concerns with Glasfit itself (Dorah and Faith) who were of no help at all and promised footage/info from an iPad I am still to receive. When I was getting no joy from Glasfit, I escalated to Tracey Naidoo and eventually to Phindi Ntuli and a so called team leader called Leratowho are the worst or weakest link I have ever dealt with at Outsurance (since many years with Outsurance. Tracey sat on her laurels and did nothing and Phindi was arrogant and eventually came back with feedback that I had signed off for the work and that there was nothing Outsurance could do except to make a new claim (after numerous follow ups). Would I have been able to request to drive the car around for a few days before returning to Glasfit to sign it out? Of the 5 of them, were they all too arrogant to think of checking the installation of the window and whether it was done correctly in the first place? When I realised there was no assistance I was I made contact with the CEO of Outsurance who I believe instilled my faith in the brand again. Since his involvement, Renier from Glasfit visited my premises the following day and found that the window fitting was indeed misaligned and rubber of the door was indeed torn.I realised at that point that I was on the verge of terminating my many years relationship with Outsurance and Glasfit because of dealing with the worst people who do not have customer service at the top of mind. They were not even willing to check whether there was any fault on the work done by Glasfit but instead wanted me to pay more access again and make another claim when the car had been brought back in a worse condition by the service provider. Dorah and Faith from Glasfit cared the least to revert to me with any feedback and left me to struggle around trying to get the window correctky repaired. I was on my own. For the sake of my relationship with Outsurance. Whilst I am so grateful to Danie Mathee and Renier from Glasfit, I have not been able to get over the terrible treatment I received from the 5 ladies who did not even try to resolve the problem.