CK
Christelle K

1 reviews | Active since Jul 2017

30 Mar 2019, 07:47

Do not use Glasfit Menlyn

Glasfit Menlyn service is shocking. First they ordered the wrong windscreen. Once we got that problem sorted we scheduled a time for 9:00. 28th March 2019,Thursday morning. The mobile crew was late guy was smoking as he came here and then proceeded to get into my car. While they were preparing the glass to be installed they noticed that the glass was horribly scratched. The guy tried to phone someone and their excuse was they were in a meeting. Annoyed i called the call centre and gave them my reference number... They couldn't give me answers on what they were going to do and when I pressured them to give me an answer she put the phone down on me. Eventually one of glasfits managers called and promised that by thursday afternoon they would have a new windscreen and i could go to the shop and have it installed. 15:00 i had to phone once again to find out what was happening, where they proceeded to transfer me to every department that wasnt answering their phones. Friday morning I once again had to phone to find out what was happening where once again glasfit couldnt give me answers. Eventually someone called back and scheduled an appointment for 7:00 Saturday morning the 30th March 2019. They are more than an hour late. Glasfit gives off the impression of they couldnt care less about their clients and they go by their own time. Im fed up of dealing with them and I WILL DEFINITELY NOT RECOMMEND GLASFIT MENLYN TO ANYONE! It has been the most frustrating process ever.

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