DISGUSTING, SHOCKING SERVICE IS AN UNDERSTATEMENT

We got an appointment with this organisation to have our new Isuzu's windows tinted on Nov. 19 at 8am. I arrived at 7:45. At 8:20 I asked front desk lady, Burnadette, when are they going to start with the tinting only to be told there was a 'double booking' at VDB branch and that they are only going to be able to get to Vereeniging by 11am!!!! I then tried to book with PG Glass but they were unable to assist on such short notice. Our vehicle came specially came from KZN for the tinting so I just HAD to wait. To cut a long story short 11am became almost 12am when the 'fitters' eventually arrived. 'Abdul' was sent to Meyerton to fix a 'problem' leaving one fitter to do the tinting. Well after 13:00 I insisted on going to the workshop to see for myself (by then 'Abdul' arrived back) only to find the back window *****s were lost (they dropped behind the built in toolbox and the staff were running around trying to fit odd *****s!!!!!!!!! I phoned my husband who explained how to undo the toolbox -eventually they got the original *****s. from underneath the toolbox. Then again 'Abdul' was called away to assist a walk in customer -at this time I lost it TOTALLY!! I insisted he stayed and helped the other guy, who was struggling to fit the toolbox back.... I am SOOOOO SORRY I NEVER CHECKED THE REVIEWS- although the front desk was as helpful as can be, all of this what happened can only be put down to unprofessionalism, lack of interest in their job (when Abdul told front office they were on their way and almost an hour later I spoke to him personally and was told they 'are busy packing up????) My times might be slightly out, but what I know for sure as well as your front desk is I spent almost 6 hour waiting!!!!!!!! They do not seem to have a care in the world as long as they get their salaries, their customers can wait????