Disgusting and dissatisfactied service experience

I have experienced the most disturbing and dissatisfying service from Glassfit Pietermaritzburg. I have ordered 4 glasses for my car and paid for fitting on my premises to be done In January 2019. Two of the staff members have been sent to fit the car windows by “ SAJ “ , whom my boyfriend and I have been dealing with at the branch. Two days later I have contacted the guy that fitted the window and told him the front drivers side window was not working and it was stuck , he’s reply to me was “ please get your boyfriend to sort it out with an “Allen key” , thereafter I have called in and asked to speak to SAJ to place my complaint but the staff who answered the phones said he was not in on numerous times. The window has now fallen into the door and the car is getting damaged as it has been raining , I have contacted Glassfit this morning and asked “Andrew” to put me through to SAJ, in which he first took my details down and said SAJ was busy in the workshop, but eventually he then put me to speak to him . He is the most rudest person I have dealt with in my whole customer service history ,he firstly does not want to acknowledge my situation as he is defending himself as well as the staff . I have then explained to him and which he rudely replies and tells me that I shouldn’t have reported the fault to the person that fitted it on and that the guy is no longer working at their company but when my boyfriend called to lay the same complaints this morning SAJ had told him that the guy is gone out on a job. They are giving us different stories and not being straight to the point . My boyfriend and I are asking to speak to the manager no one wants to name him or allow us to speak to higher authority. I would like to also put this in the newspaper As my car is now getting damaged and I’m receiving no help .