1 reviews | Active since Dec 2016
Chip repair at Glasfit Belfast useless, wind screen starts to crack the next day.
I went to Glasfit Belfast to get a chip in my wind screen fixed. The first person that helped me indicated that it was a rather large chip and she wasn't sure it could be fixed, but I should wait for the technician. When he got back from a job, they called me and I went in. He said that it is possible to fix the chip which he then did. I paid R250 for this job. When I woke up the next morning, the chip has started to run. I went back to Glasfit and they in no way try to accommodate me, they just straight out said that I fixed the chip on my own risk and it falls outside their responsibility. I understand that this can happen, but there was already doubt whether it could be fixed in the first place, why not indicate that it is not repairable and I should rather get a new wind screen. I have a co-payment on my wind screen replacement which now just got more as I need to add the R250 as well. I feel they should have beter inspected the chip before repairing it. I will not use their services again as we trust them to know what they are doing when we go in, but now I will always be convinced that it is of no use to get a chip fixed, as it starts running the next day which in turn means replacement of the wind screen needs to take place. If they just tried to come to some kind of agreement or comprise, I would have not felt as upset, but they straight out said it is not their responsibility.
Good Day
Thank you for bringing this matter to our attention. In all of our Glasfit centres, repair technicians have to at all times assess the chip and to check if it is repairable. If the chip is done it is the technician who needs to ensure that clients understand that when repairing a chip there is no guarantee that it will be 100% done, in some cases the chip will cause the glass to crack pending the size of the chip.
We do carry a 12month policy on our repairs:
TERMS AND CONDITIONS
When we perform a repair job, the objective is to
prevent the damage spreading further. There is a
risk that the glass may break during or after
the repair.
If the windscreen breaks during the repair, or if the
customer is unhappy with the repair result, the cost
of the repair will be deducted from the price of the
replacement windscreen. The fitment centre does
not undertake to make any monetary payment
directly to the customer.
For detailed look at the policy, kindly log on to the website.
Kind Regards
CSI DEPARTMENT
Good Day
Thank you for bringing this matter to our attention. In all of our Glasfit centres, repair technicians have to at all times assess the chip and to check if it is repairable. If the chip is done it is the technician who needs to ensure that clients understand that when repairing a chip there is no guarantee that it will be 100% done, in some cases the chip will cause the glass to crack pending the size of the chip.
We do carry a 12month policy on our repairs:
TERMS AND CONDITIONS
When we perform a repair job, the objective is to
prevent the damage spreading further. There is a
risk that the glass may break during or after
the repair.
If the windscreen breaks during the repair, or if the
customer is unhappy with the repair result, the cost
of the repair will be deducted from the price of the
replacement windscreen. The fitment centre does
not undertake to make any monetary payment
directly to the customer.
For detailed look at the policy, kindly log on to the website.
Kind Regards
CSI DEPARTMENT