Blatant Incompetence

I have just returned from having my vehicle assessed at Glasfit Bryanston. What an *********** bunch of idiots that run the assessment centre. The 2 ladies doing the assessment barely looked at my vehicle and then proceeded to fill in the details that would reflect on my insurance policy. At the end of it they handed me a completed form. Upon checking the details it transpired that neither the bull bar or the towbar were listed on the form.

These items are material details that would affect my standing in the event of a claim. I find this incompetence totally unacceptable on all levels and wish this issue to be escalated to the highest level both internally at Momentum and externally to Glasfit. On the second attempt at the assessment they still were unable to confirm that I actually have a hands free kit in my vehicle, so again the assessment was incorrect.

The reason I left my previous insurer was the abysmally poor service I received from the same branch of Glasfit regarding a windscreen replacement 3 weeks ago. As with the last issue I had there is never a manager available to talk to and Glasfit Bryanston takes zero responsibility for any of there poor customers service.

I would strongly suggest that Glasfit Bryanston is removed from your list of approved vendors as they are denigrating the service levels one expects from Momentum Short term insurance and compromising the reputation of Momentum Insurance.

Please revert with a solution to this issue with Glasfit Bryanston.

Andrew Duminy