Bad service from catherine

On the 23rd I went to a Glasfit branch in Alberton to fix my Driver's rear window. I placed an order that Saturday. I asked her when they will receive stock and she said Monday or Tuesday but she'll call me during the week and let me know when I should come in. I even gave her my email address and asked her to email me as soon as they receive stock and she agreed. Till today I haven't received any call, email or even SMS. I emailed the place and didn't get any reply. If she couldn't do what I went in for she should have told me that it's not possible and I was going to ask someone else to assist or take my business elsewhere. I don't believe that ordering a window takes more than 5 days.