Bad service and rude staff

My husband paid for the replacement of a car window on the 30th of Dec 2020. He was promised that he could get it fixed on the 4th of January 2021. Since thr 4th of January he has been sent from pillar to post, from 1 person saying that the money which my husband had paid for the glass was not reflecting on their system to my husband being accused of lying about having paid the amount. Eventually we were told to come in on the morning of 16th January to have the window fixed only to find that it was the incorrect size and model. By this time the vehicle seats were wet from the previous days storm and still we were given excuses. At this time when we're all cash strapped this is unacceptable, the receptionist was rude, offered no apology nor solution. R650 Rands which is sitting in Glassfits Pmbs account we leave their workshop with very