BAD SERVICE

Good day

This is for Felicity from Glassfit Roodepoort, I have logged a claim with my insurance already on the 17/12 whereby she only called my 16H30 and said she is fully booked the windscreen would be done today 09h30... No feedback, no call. I have been calling the branch 9 times already today, leaving messages with Janice and Felicity for the Manager Jacques to call me which never happend. I have spoken to Felicity again at 15H00 asking what is happening, she would have called me back just now.... still waiting.... I have asked very nicely as my car is going for a trade in tommorrow morning and there is no feedback????