lA
lolita A
1 reviews | Active since Dec 2017
14 May 2020, 16:40
Bad service
Good day, I put in a claim Friday 8th at night due to a sliding door glass that broke. They did confirm that it could only be replaced on the 12th as they are working with skeleton staff. Understood due to lockdown. But 12th passed and I am the only one that is making follow ups to them. Promise would be fixed 13th and the guys would be with me at 16h00. Did a follow up at 16h00 as nobody was here. Confirm it will still be done today. Not hopeful at all though, and we must sit for how many days in a cold house?
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Glasfit's replyOfficial
07 Jul 2020, 15:14Good Day
Hope you are well, apologies for the delayed response and follow up with regards to the above mentioned complaint. Please could you advise if you were assisted and also which branch was responsible for the project. This will enable us to record the offence and to also advise the regional manager of the issue as well.
Thank you
Regards,
Florence Tsaoane
Hope you are well, apologies for the delayed response and follow up with regards to the above mentioned complaint. Please could you advise if you were assisted and also which branch was responsible for the project. This will enable us to record the offence and to also advise the regional manager of the issue as well.
Thank you
Regards,
Florence Tsaoane
Glasfit's reply07 Jul 2020, 15:14
Official
Good Day
Hope you are well, apologies for the delayed response and follow up with regards to the above mentioned complaint. Please could you advise if you were assisted and also which branch was responsible for the project. This will enable us to record the offence and to also advise the regional manager of the issue as well.
Thank you
Regards,
Florence Tsaoane
Hope you are well, apologies for the delayed response and follow up with regards to the above mentioned complaint. Please could you advise if you were assisted and also which branch was responsible for the project. This will enable us to record the offence and to also advise the regional manager of the issue as well.
Thank you
Regards,
Florence Tsaoane