1 reviews | Active since Mar 2011
BAD SERVICE
I locked the claims with my insurance on friday and received a sms at 16:07 that my claims is processed ,then saturday morning at 8am I contacted GlasFit ondrekers to find out when will the able to assist ,I was told they will find out and contact me I had to call again around 10am to find out and i was told they can assist me monday at 2h30 pm .so I contacted the call centre for alternative to find out if they can check on the system which Glasfit has stock around JHB and I will drive to that branch ,They call centre agent told me the cant assist I have to call all the branch to check.so I have two issues it takes 2 days order the glass secondly your systems cant tell which Glasfit has stock
Good Day Mr Pheko
Thank you for bringing this matter to our attention, kindly be advised that we received your query via the insurance alerting us to the glass availability issue. Please be aware that with all of the automotive vehicle claims, branch consultants have to first ensure that the information received with regards to the vehicle make & model is correct, only then will the glass be ordered and depending on stock availability glass will be delivered to the necessary branch.
We also believe that the fitment has been scheduled for today around 14:30. The door Glass was only available from our suppliers at Shatterprufe and would only be available on Monday.
The call centre agent did ill advice you as the matter should have been forwarded to our CSI department in order to advise in the correct manner.
However I have confirmed with manager that today at 14:30 the glass will be at the branch and fitment will take place.
Thank you
Regards,
CSI Department
Best regards,
Good Day Mr Pheko
Thank you for bringing this matter to our attention, kindly be advised that we received your query via the insurance alerting us to the glass availability issue. Please be aware that with all of the automotive vehicle claims, branch consultants have to first ensure that the information received with regards to the vehicle make & model is correct, only then will the glass be ordered and depending on stock availability glass will be delivered to the necessary branch.
We also believe that the fitment has been scheduled for today around 14:30. The door Glass was only available from our suppliers at Shatterprufe and would only be available on Monday.
The call centre agent did ill advice you as the matter should have been forwarded to our CSI department in order to advise in the correct manner.
However I have confirmed with manager that today at 14:30 the glass will be at the branch and fitment will take place.
Thank you
Regards,
CSI Department
Best regards,
Good Day
The part had to be ordered at the manufactures, then the glass was delivered to our Denver distribution centre. From then it would be delivered today. If the glass was available at our distribution centre the branch would have had the glass on Saturday instead of only receiving it today.
Kind Regards,
CSI Department.
Best regards,
Good Day
The part had to be ordered at the manufactures, then the glass was delivered to our Denver distribution centre. From then it would be delivered today. If the glass was available at our distribution centre the branch would have had the glass on Saturday instead of only receiving it today.
Kind Regards,
CSI Department.
Best regards,