Bad Service

I lodged a claim with budget insurance on Wednesday 16 August 2017. The claim was allocated to glasfit in Bellville to replace the driver side window Glasfit Bellville did not even have the decency to call me back I was sent an sms to say I can contact them and quote the reference number . I called and spoke to Eben quoted the reference number and he advised that I would have to call him back with the VIN number of my vehicle , I called back and supp**** him with the details .

On Thursday 17 August I called Glasfit at 11:30 to follow up on whether a window has been sourced and when my car can be fixed I was told he is on lunch and that a message would be given to him to call me back . After not hearing from him by 14:00pm my husband called Glasfit to enquire what exactly is happening . He was advised that I would be called , Eben phoned my 1 hour later telling me I never provided him with a VIN number after I told him I spoke to him the previous day and gave him the VIN number he changed his story and said that he would have to order the window and it would be delivered on Wednesday 23rd August 2017 but I will have to pay the excess of R850.00 before he orders the window . This was very strange to me because I have never heard of excess that had to be paid prior to work being done . I called the claims division at budget that same afternoon to enquire if this was the correct procedure , they advised that they contacted Glasfit head office who would confirm with Glasfit Bellville and I would be called back the next day , to date no call was received .

In desperation to just get this sorted my husband went through to Glasfit on Friday 18 August 2017 to pay the excess . After hearing nothing from Glasfit my husband phoned through to Glasfit this morning to find out if the glass has been received he was told that Eben would phone me directly to advise . At 1 pm my husband called back as from 08:00 am when he initially called to 13:00pm Eben still did not call me , he was told that the glass would only be received on the 07 September 2017 .

I would like to know from Glasfit how the hell am I supposed to get to work ????????

I am now going to put this in the news paper . This is unprofessional and pathetic