Awful Customer Service at Glasfit Wynberg.

I contacted Glasfit Wynberg in Feb 2021 to get a quote and timeframe for fitting a new windscreen to a Fortuna. I specifically requested that they did not raise a quote with my insurance company until they could come back to me with a timeframe. Despite this they went ahead and made the claim with my insurers, then told me it would be 3-weeks for the windscreen to arrive.

It's now been 6.5 weeks and I have heard nothing from them. Therefore I contacted them. Firstly I was told that they had a Fortuna windscreen, but then told it wasn't mine and that it is still on order. I was then told by the gentlemen who took my call but didn't give his name, that it wasn't his problem as he didn't deal with the original claim.

This is appalling service in every sense. I have not contacted my insurers, made a formal complaint to them and requested that they cancel the claim made by Glasfit.

I am not suggesting that Glasfit as an organisation is a rating of 1, but certainly I would advise people to avoid using Glasfit Wynberg.