vV
voniwa V

1 reviews | Active since Jun 2017

13 Mar 2018, 11:08

Awesome, friendly, prompt service! Thank you

I am so impressed with the outstanding service I received from Maria Matjila. I had a cracked windscreen which needed replacing, as per my insurance instructions I had to use either PG Glass or Glasfit. I phoned PG Glass first and received a whole lot of attitude and rudeness from the lady who answered. I simply put down the phone. Being wary now of yet more rudeness, I decided to email Glasfit, which I did on Friday afternoon. Monday mid-morning, I got a call from Maria, informing me the claim had been approved and they were ordering the windscreen for me and would let me know when it arrived. Monday afternoon I received a call telling me it had arrived and could I be at their premises by 09:00 today (Tuesday). I was, was welcomed with much friendliness and left, a very satisfied customer by 10:45. Thank you, thank you, thank you for your courteous and friendly service! I am truly impressed. #greatbusiness

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Replies (2)
Glasfit
Glasfit's reply13 Mar 2018, 11:46
Official

Good Day

Thank you kindly for the compliment and will ensure that it reaches the branch manager as well as the consultant that assisted you with your claim. We truly appreciate the positive feedback and are glad that you received a awesome service.

Thank you

Kind Regards

Customer Service Department

vV
voniwa V's update13 Mar 2018, 11:53
Reviewer Update
Thank you too for your prompt reply! :D