Appalling service
<p>Appalling service<br />Insurance claim processed via Auto & General on 03/06/2017. Fitment to be done at Glasfit Kimberley.<br />Stock ordered on 05/06/2017.<br />Fitment was to be done past Thursday <br />I received a phonecall Thursday - NO STOCK AVAILABLE.<br />Only in Jhb. This is ridiculous!!!!! How can the entire central South Africa not have stock of the item?????? Isn't it your BUSINESS to supply windscreens????<br />New ETA is Thursday, 15/06/2017 - ARE YOU KIDDING ME????????<br />Sort this out please! My driving school can not operate with unroadworthy vehicles due to YOUR lack of planning or forecasting.<br />Luckily South Africa has overnight courier services, which means this can be rectified in no time. <br />Thank You</p>
Good Day
Please accept our deepest and sincerest apologies for the way the matter was handled. We always strive to give our clients the best service and do not want to see such negative feedback.
I will be forwarding this to our Kimberley branch as there needs to be an improvement with regards to the services rendered to clients at the branch.
May I please have the registration number of vehicle or the reference number of claim so i can search for it.
thank you
Best regards,
Good Day
Please accept our deepest and sincerest apologies for the way the matter was handled. We always strive to give our clients the best service and do not want to see such negative feedback.
I will be forwarding this to our Kimberley branch as there needs to be an improvement with regards to the services rendered to clients at the branch.
May I please have the registration number of vehicle or the reference number of claim so i can search for it.
thank you
Best regards,
Good day
Are you freaking KIDDING me????? You reply 30 days LATER??? Seriously??
Nevermind, I sorted it out MYSELF!
Good day
Are you freaking KIDDING me????? You reply 30 days LATER??? Seriously??
Nevermind, I sorted it out MYSELF!