abominable, atrocious, inept, *********** "service"

<p>On Friday I broke the windscreen, Claim went in at lunchtime to Insurance company who sent through to Glasfit Cresta. I waited for a call to bring car in and NOTHING happened until Monday morning when one phoned for the VIN number. I know the insurance company has VIN number. I went there at lunchtime and ask if windscreen had been ordered. NOPE. Try tomorrrow (Tuesday) between 10 and 11. At 10 I was there waiting and no glass!!! I left at 10.25 and told them to call when it arrives. EVENTUALLY the glass was put in at 3.00pm. 4 DAYS!!!!! I should have taken to Commercial Autoglass and paid cash and I would have the glass done on FRIDAY as planned!!!! NOT even the manager would deal with me. He sat in his office and left the customers to someone else to deal with. <br />Their "customer care" is disgusting and please avoid if at all possible. I will never use them EVER. <br />To add insult to injury they put in a Chinese windscreen, which is stamped with SABS but I doubt it. It is thinner than the old glas and the tinting at the top is paler than the old one. NOT IMPRESSED!!</p>