A week later and I am still waiting for a call

Glassfit has been appointed to replace my windscreen. I have authorisation from my insurance.

I was called by Glassfit and told that the Bryanston branch would replace my windscreen – reference numbers below. This was a week ago.

Today I call to follow up and get told that the client could not be reached and that the insurance will not pay…

This is exceptionally unprofessional and I really cannot believe that this is the client service that you get these days.