5 days later no response

On Monday the 4th I called the Glafit national call centre to use their services to replace the windscreen on my vehicle<br> I provided my details and was told that I could get a response within an hour.<br> 5 days later there has been no feedback from anyone and my windscreen still needs to be replaced.<br> I chose Glasfit because of their claim of fast turn around times which is clearly a untrue.<br> <br>