Feedback resorts to guilt trip

<p>I had purchased hair dye from this South-African based company earlier today and it ended in a one on one fight over IM with the manager. Now obviously A do-it-yourself dye is not always as accurate as a salon but after consulating one of the owners of the store I thought I had sufficient information on the product. . I purchased two bottles of silver dye from the store Glamour hair as my hair is light blonde. The owner said the product would work perfectly and no additional steps are necessary. Apon using one bottle I didnt achieve any result. I kindly contated the owner telling her what had happened and if I can return/exchange the unopened dye. She said she is not in store it was in the policy to not return any dyes as it stated this on the cash reciept. I then futhered the argument and said the man who assisted me then provided me with inaccurate information on the product. She then responded with a guilt trip saying "kevin is going to pay out of his pocket and exchange the one you got". Firstly this woman contacts he customers with informal langauge and aggression. This is no way to treat your customers or maintain a customer database. I am very unimpressed with being sold an item that was reccomended and then not offered a refund/exchange on the addtional unopened item. I didn't even ask for a refund on the inital bottle.</p>