Definitely NO Glam and glitz for its' Customers

No integrity or willingness to ensure Customer satisfaction unfortunately. 5 Days after putting a deposit down for a dress when the Function is 4 weeks away, my daughter decided that she was not 100% happy with the dress she chose. I called the Business Owner Liz to explain the situation, however she launched into me accusing me of being like 'people who take chances' and she will not give a refund despite me buying a dress last year July and hiring a dress last month! She may consider a credit less 30% handling fee. In total I have spent R4700 in her store but had I known what kind of business I was 'supporting' I most definitely would have reconsidered. I offered to cover the bank charges and urged her to take into account the situation by merit of previous purchases. She put the phone down on me. I called her back to come to a resolution, however, she said she would definitely not pass a credit and has nothing further to do with me because I said I was unhappy and would take the situation who deals with Consumer Protection Act to assist me. She put the phone down again. I do not think she is fair or just and I have zero say as a Customer. I am not asking for any inconvenience at all, just a fair refund. She has not lost sales - as she can hire out the dress to anyone else. I have given sufficient notice. Clearly word of mouth and customer satisfaction mean nothing to Liz De Freitas as this will impact her business. I am clearly not the first to receive her wrath... see reviews on Facebook