FAILED TO CANCEL MY MEMEBERSHIP

I signed up with Glam Five in May for June my 1st debit date was on the the last day of the month of June, after my unsatisfactory treatment I called in to cancel my membership the receptionist said I need to send an email but she does not know the email address she took down my details and said she will call back with the email address.<br> I visited the salon few days later but eventually the lady at the reception said she had checked my details on the system and my membership has been cancelled.<br> <br> I received an email on the 14th July that said welcome to Glam 5 after the lady at the reception with short hair had confirmed that my membership was cancelled.<br> <br> On the 20th July I received a notification on my phone from ABSA notifying me of insufficient funds when cash was being debited from my account, I don't understand why The salon tried to debit money from my account after I had cancelled my membership and my debit date was set for the last day of the month not the 20th.<br> <br>