Continuing debit orders

Good day<br> <br> I would like to say I am very disgusted at the way they treat their customers. last month a debit went off my account, I was so shocked as I know I cancelled my subscription in May and I received confirmation from Silke that my subscription is cancelled. I spoke to Silke, Michelle and Deidre. Silke told me it must've been a mistake but to debit my account again this month after I've explained to them I cancelled my subscription cannot be a \mistake"again. She doesn't answer her phone and none of them reply to my e-mails. I was at their office in Woodstock"