Zero Feedback, Zero Service, Zero Confidence in Glacier (Sanlam)

More than one year ofter the passing of a dear family member, we are still batteling to get a Claim settled against the policy due to one of the beneficiaries finacially immigrated out of South Africa.

We have been exploring various options to no avail, with the result that this beneficiary have to give up her benefit officially in order for the other two beneficiaries to be paid out.

This has been communicated with Client Services @ Glacier, yet, getting anything other than a confirmation of receipt of email, is not forthcoming.

I am getting rather frustrated sending mails into the void to try and resolve this matter on behalf ot the other two beneficiaries...

Absolutely No service, let alone poor service... I would love to rat a zero, yet, one is the closest option