****y service
I have been paying Sanlam since 2017, I had transferred my years of annuity retirement now I am claiming Janine Stevens does not even have the decency to call me. My claim was submitted in December & it is April now I am being sent from pillar to post. I have been calling with no luck but client services is quick to quote ACTS & not call me as a client even after I have called more than 5 times. This is ridiculous & unacceptable
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Replies (4)0
Replies (4)
Glacier by Sanlam's replyOfficial
04 Apr 2023, 10:03Good day Jabulile M
We acknowledge receipt of your complaint and will be in contact with you as soon as possible.
Kind regards
Glacier Client Relations
We acknowledge receipt of your complaint and will be in contact with you as soon as possible.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply04 Apr 2023, 10:03
Official
Good day Jabulile M
We acknowledge receipt of your complaint and will be in contact with you as soon as possible.
Kind regards
Glacier Client Relations
We acknowledge receipt of your complaint and will be in contact with you as soon as possible.
Kind regards
Glacier Client Relations
Glacier by Sanlam's replyOfficial
05 Apr 2023, 11:34Good day Jabulile M
The matter was investigated and we are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
The matter was investigated and we are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply05 Apr 2023, 11:34
Official
Good day Jabulile M
The matter was investigated and we are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
The matter was investigated and we are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
's updateReviewer Update
06 Apr 2023, 14:48Yes I was contacted, my issue is not resolved. My claim has not been processed, Mattie only asked me yesterday for the contact number when it was sent in January.
's update06 Apr 2023, 14:48
Reviewer Update
Yes I was contacted, my issue is not resolved. My claim has not been processed, Mattie only asked me yesterday for the contact number when it was sent in January.
Glacier by Sanlam's replyOfficial
11 Apr 2023, 13:35 Good day Jabulile M
We are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
We are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply11 Apr 2023, 13:35
Official
Good day Jabulile M
We are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations
We are glad that we were able to provide you with the required feedback telephonically.
Kind regards
Glacier Client Relations