DK
David K
1 reviews | Active since Dec 2015
19 Dec 2024, 10:25
Worst service ever
Logged a claim with Glacier in August. The service has been horrible and unprofessional since… even after complaining we were contacted once as a reaction to the complaint. We supp**** and completed the required documents but we’ve had no acknowledgment, no update on progress of the claim. Glacier have shown total disregard and seem to undermine us. This is probably the worst experience I have had with an insurance company. You can’t even directly contact the consultant handling your claim.
Helpful (0)
Replies (10)0
Replies (10)
Glacier by Sanlam's replyOfficial
02 Jan 2025, 14:10Dear David
We acknowledge receipt of your complaint and regret to hear of your dissatisfaction. Thank you for bringing it to our attention. We will ensure that you are contacted as soon as possible.
Kind regards
Glacier Client Relations
We acknowledge receipt of your complaint and regret to hear of your dissatisfaction. Thank you for bringing it to our attention. We will ensure that you are contacted as soon as possible.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply02 Jan 2025, 14:10
Official
Dear David
We acknowledge receipt of your complaint and regret to hear of your dissatisfaction. Thank you for bringing it to our attention. We will ensure that you are contacted as soon as possible.
Kind regards
Glacier Client Relations
We acknowledge receipt of your complaint and regret to hear of your dissatisfaction. Thank you for bringing it to our attention. We will ensure that you are contacted as soon as possible.
Kind regards
Glacier Client Relations
Glacier by Sanlam's replyOfficial
07 Jan 2025, 09:19Dear David
Thank you for your patience while we investigated the matter. We have sent feedback to Sophy M who will share the information with you.
Kind regards
Glacier Client Relations
Thank you for your patience while we investigated the matter. We have sent feedback to Sophy M who will share the information with you.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply07 Jan 2025, 09:19
Official
Dear David
Thank you for your patience while we investigated the matter. We have sent feedback to Sophy M who will share the information with you.
Kind regards
Glacier Client Relations
Thank you for your patience while we investigated the matter. We have sent feedback to Sophy M who will share the information with you.
Kind regards
Glacier Client Relations
DK
David K's updateReviewer Update
10 Jan 2025, 14:16Hello,
Yes, Sophy received a call from Charlene on Monday 06/01 and I believe this claim should be settled by next week.
Will keep monitoring closely.
Thanks
Yes, Sophy received a call from Charlene on Monday 06/01 and I believe this claim should be settled by next week.
Will keep monitoring closely.
Thanks
DK
David K's update10 Jan 2025, 14:16
Reviewer Update
Hello,
Yes, Sophy received a call from Charlene on Monday 06/01 and I believe this claim should be settled by next week.
Will keep monitoring closely.
Thanks
Yes, Sophy received a call from Charlene on Monday 06/01 and I believe this claim should be settled by next week.
Will keep monitoring closely.
Thanks
Glacier by Sanlam's replyOfficial
10 Jan 2025, 14:26Dear David
Thank you, we acknowledge receipt of you message and will monitor the situation going forward.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message and will monitor the situation going forward.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply10 Jan 2025, 14:26
Official
Dear David
Thank you, we acknowledge receipt of you message and will monitor the situation going forward.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message and will monitor the situation going forward.
Kind regards
Glacier Client Relations
DK
David K's updateReviewer Update
15 Jan 2025, 10:14Hi,
It’s now Wednesday of the second week and we still don’t have feedback from Charlene. Last week Monday she advised that she cannot just release funds and must go to trustees first, which would take 2 weeks. The problem is that this claim has been badly handled already and we can’t accept another unnecessary delay.
You stated that you would monitor the situation going forward. Can you expedite this.
Will be awaiting a prompt feedback.
Kind regards
It’s now Wednesday of the second week and we still don’t have feedback from Charlene. Last week Monday she advised that she cannot just release funds and must go to trustees first, which would take 2 weeks. The problem is that this claim has been badly handled already and we can’t accept another unnecessary delay.
You stated that you would monitor the situation going forward. Can you expedite this.
Will be awaiting a prompt feedback.
Kind regards
DK
David K's update15 Jan 2025, 10:14
Reviewer Update
Hi,
It’s now Wednesday of the second week and we still don’t have feedback from Charlene. Last week Monday she advised that she cannot just release funds and must go to trustees first, which would take 2 weeks. The problem is that this claim has been badly handled already and we can’t accept another unnecessary delay.
You stated that you would monitor the situation going forward. Can you expedite this.
Will be awaiting a prompt feedback.
Kind regards
It’s now Wednesday of the second week and we still don’t have feedback from Charlene. Last week Monday she advised that she cannot just release funds and must go to trustees first, which would take 2 weeks. The problem is that this claim has been badly handled already and we can’t accept another unnecessary delay.
You stated that you would monitor the situation going forward. Can you expedite this.
Will be awaiting a prompt feedback.
Kind regards
Glacier by Sanlam's replyOfficial
20 Jan 2025, 10:58Dear David
We apologise for the delay whilst the case had to be reviewed. We confirm that the trustees decision will be provided to the relevant parties before close of business today.
Kind regards
Glacier Client Relations
We apologise for the delay whilst the case had to be reviewed. We confirm that the trustees decision will be provided to the relevant parties before close of business today.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply20 Jan 2025, 10:58
Official
Dear David
We apologise for the delay whilst the case had to be reviewed. We confirm that the trustees decision will be provided to the relevant parties before close of business today.
Kind regards
Glacier Client Relations
We apologise for the delay whilst the case had to be reviewed. We confirm that the trustees decision will be provided to the relevant parties before close of business today.
Kind regards
Glacier Client Relations
DK
David K's updateReviewer Update
26 Mar 2025, 15:18Hi there, we received the trustees final decision January and have now sent the required documents thru to Charlene. This should settle this claim.
Please can you follow up with her and ensure this gets expedited as it has been ongoing for 7 months now.
Thanks
Please can you follow up with her and ensure this gets expedited as it has been ongoing for 7 months now.
Thanks
DK
David K's update26 Mar 2025, 15:18
Reviewer Update
Hi there, we received the trustees final decision January and have now sent the required documents thru to Charlene. This should settle this claim.
Please can you follow up with her and ensure this gets expedited as it has been ongoing for 7 months now.
Thanks
Please can you follow up with her and ensure this gets expedited as it has been ongoing for 7 months now.
Thanks
Glacier by Sanlam's replyOfficial
26 Mar 2025, 15:30Dear David
Thank you, we acknowledge receipt of you message. We will contact the consultant and provide feedback to your email address.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message. We will contact the consultant and provide feedback to your email address.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply26 Mar 2025, 15:30
Official
Dear David
Thank you, we acknowledge receipt of you message. We will contact the consultant and provide feedback to your email address.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message. We will contact the consultant and provide feedback to your email address.
Kind regards
Glacier Client Relations
DK
David K's updateReviewer Update
28 Mar 2025, 11:20Hi,
We haven't received any communication from the consultant even acknowledging receipt of the documents.
Can you follow up and give feedback asap.
Regards
We haven't received any communication from the consultant even acknowledging receipt of the documents.
Can you follow up and give feedback asap.
Regards
DK
David K's update28 Mar 2025, 11:20
Reviewer Update
Hi,
We haven't received any communication from the consultant even acknowledging receipt of the documents.
Can you follow up and give feedback asap.
Regards
We haven't received any communication from the consultant even acknowledging receipt of the documents.
Can you follow up and give feedback asap.
Regards
Glacier by Sanlam's replyOfficial
28 Mar 2025, 12:02Dear David
Thank you, we acknowledge receipt of you message and have sent you an email regarding the matter.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message and have sent you an email regarding the matter.
Kind regards
Glacier Client Relations
Glacier by Sanlam's reply28 Mar 2025, 12:02
Official
Dear David
Thank you, we acknowledge receipt of you message and have sent you an email regarding the matter.
Kind regards
Glacier Client Relations
Thank you, we acknowledge receipt of you message and have sent you an email regarding the matter.
Kind regards
Glacier Client Relations