Worst service

After not receiving regular statements on my Glacier account, I forwarded the last statement received to customer care, requesting the latest statement. Their response: The e-mail address is not on their system and as such they are unable to supply me with a statement - this after several statements and other correspondence was sent to the particular e-mail address. To add insult to injury they claim to have 'tried' to contact me telephonically - letting a phone ring for about ten seconds and then cutting the call is hardly trying to contact someone.